Support · Policies
Return policy.
Our products are personal and intimate, which changes the rules a little. Here's exactly how returns work.
Smokes + consumables
Because our smokes, tinctures, and patches are consumables shipped into an intimate category, we do not accept returns or exchanges on opened or partially used product. If your order arrives damaged, defective, or incorrect, we will make it right at no cost to you.
Apparel, ritual objects, accessories
Apparel and ritual objects can be returned within 14 days of delivery if they are unopened, unworn, in original packaging, and free from damage. Sale items and final-edition drops are not eligible.
Damaged or incorrect orders
If something arrives damaged, defective, or wrong, email support@fullmoonsclub.com within 72 hours of delivery with your order number and photos. We'll replace it at no cost or refund you in full.
How the refund works
- Refunds go to the original payment method
- Timeline: 7-10 business days after we inspect the returned item
- Shipping charges are non-refundable unless the return is our error
How to start a return
- Email support@fullmoonsclub.com with your order number and reason
- We'll reply within one business day with a return address
- Pack the item securely and ship it back with tracking
- Once received and inspected, we issue the refund
Subscriptions
To pause, skip, or cancel a subscription, sign in to your account. Cancellation takes effect before the next scheduled charge.