Return Policy
Return & Refund Policy
We want you to love your Full Moons purchase. If for any reason you are not satisfied, please review our return policy below.
Eligibility for Returns
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All returns must be requested within 14 days of delivery.
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Products must be unopened, unused, and in their original packaging to be eligible for a refund or exchange.
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Due to the nature of our products and compliance with applicable laws, we cannot accept returns on opened or used items.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
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Any opened or partially used products.
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Sale or promotional items.
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Gift cards.
Return Process
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Email support@fullmoonsclub.com with your order number, reason for return, and photos (if applicable).
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Once your return is approved, we will provide you with a return shipping address.
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Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon arrival.
Refunds
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Refunds will be issued to the original payment method within 7–10 business days of receiving and inspecting the returned items.
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Shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 72 hours of delivery with photos, and we’ll arrange a replacement or refund at no additional cost to you.
Questions?
Contact us at support@fullmoonsclub.com for assistance.
